Job Description
Join our award-winning team at Coastal Hospitality Group, where we create exceptional guest experiences in San Diego's vibrant tourism scene. We're seeking passionate Weekend Customer Service Specialists to deliver premium service during our busiest shift. This role offers flexible Saturday/Sunday schedules with no weekday commitments, perfect for students, parents, or professionals seeking supplemental income. Enjoy competitive pay, free parking, and a dynamic work environment in America's Finest City.
Responsibilities
- Deliver exceptional in-person and phone customer service during weekend peak hours (6 AM - 10 PM)
- Manage guest check-ins/out using our proprietary reservation system
- Resolve guest inquiries with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate transaction records
- Conduct daily equipment safety checks
- Assist with event setup and breakdown for weekend functions
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 1 year customer service experience
- Flexible availability for weekend shifts (Saturday/Sunday)
- Proficient with basic reservation software and POS systems
- Strong conflict resolution and multitasking abilities
- Valid California driver's license (for occasional errands)
- Ability to stand for extended periods and lift 25 lbs