Job Description
Join our dynamic team at Urban Hospitality Group and enjoy work-life balance with exclusive weekend shifts in the heart of Washington DC! We're seeking passionate individuals to deliver exceptional guest experiences during Saturday and Sunday shifts. This role offers competitive pay, comprehensive training, and the opportunity to work in DC's vibrant hospitality scene while maintaining a weekday schedule. Perfect for students, parents, or anyone seeking flexible weekend employment in the nation's capital.
Responsibilities
- Provide exceptional customer service to weekend guests via phone, email, and in-person interactions
- Manage reservation systems and optimize weekend occupancy rates
- Coordinate with cross-functional teams to ensure seamless weekend operations
- Resolve guest inquiries and complaints with professionalism and efficiency
- Assist with weekend check-in/check-out processes and facility maintenance
- Collaborate with event teams for weekend special function support
- Document guest feedback and operational insights for continuous improvement
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work Saturday and Sunday shifts (6am-2pm or 2pm-10pm)
- Strong communication and problem-solving skills
- Ability to thrive in fast-paced weekend environments
- Proficiency with reservation systems and Microsoft Office Suite
- Valid driver's license with clean record (for occasional errands)
- Flexible schedule including holiday weekends as needed