Job Description
Are you looking for a role that offers a healthy work-life balance with the stability of a full-time position? Meridian Solutions is seeking a highly motivated Weekend Customer Success Specialist to join our dynamic team in Indianapolis. We value our weekend warriors and offer a competitive compensation package, comprehensive benefits, and a collaborative environment.
In this role, you will be the first point of contact for our clients during critical weekend hours. You will ensure our customers have a seamless experience, troubleshoot technical issues, and provide top-tier support. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during weekend shifts.
- Resolve complex technical issues and troubleshoot software problems for clients.
- Manage and update customer accounts and ticketing systems accurately.
- Collaborate with the weekday support team to escalate issues and share feedback.
- Ensure all service level agreements (SLAs) are met during the weekend.
- Conduct basic system maintenance and routine checks.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Reliable transportation (remote/hybrid options considered).