Job Description
We are seeking a dedicated Weekend Shift Representative to join our growing team in Jacksonville, FL. This is an immediate hire opportunity for someone looking for flexible weekend work with competitive pay and a supportive work environment.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service during peak weekend hours. If you are reliable, professional, and ready to start immediately, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone and email with a focus on speed and accuracy.
- Resolve complex customer issues and complaints with patience and professionalism.
- Document all interactions accurately in the CRM system.
- Collaborate with team leads to improve service quality and operational efficiency.
- Assist in the onboarding and training of new weekend staff members.
- Maintain a high level of confidentiality regarding sensitive customer data.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call centers, or retail is highly preferred.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Reliable transportation to the Jacksonville office.
- Must be available to work weekends (Saturday and Sunday).