Job Description
Are you looking for a role that offers the perfect work-life balance? Boston Tech Solutions is currently hiring dedicated professionals for our Weekend Shift team. We pride ourselves on delivering top-tier technical support, and we need passionate individuals to join us on Saturdays and Sundays.
This position is ideal for students, retirees, or anyone looking to supplement their income with a flexible schedule. You will be the face of our brand during the weekend, ensuring our clients receive the exceptional service they deserve. Join a collaborative environment where your weekend hours make a real impact.
Responsibilities
- Provide exceptional technical and customer support to clients via phone, email, and live chat during weekend hours.
- Log and track all customer inquiries and issues in the ticketing system accurately and efficiently.
- Resolve technical issues and troubleshoot software or hardware problems for end-users.
- Maintain a high level of professionalism and communication skills while managing peak weekend traffic.
- Collaborate with the week-day support team to ensure seamless issue resolution and knowledge sharing.
- Adhere to company policies, procedures, and safety protocols at all times.
Qualifications
- High school diploma or equivalent; Associate’s degree or technical certification preferred.
- Previous experience in customer service, technical support, or a related field is a plus.
- Basic proficiency with Microsoft Office Suite and computer operating systems.
- Strong problem-solving skills and the ability to think on your feet under pressure.
- Reliable transportation is required as shifts may vary.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.