Job Description
Join Pacific Connect Solutions as a Weekend Customer Support Specialist and enjoy a flexible schedule that works around your life! We're seeking tech-savvy communicators to deliver exceptional service during our weekend operations. This role combines remote flexibility with occasional on-site collaboration at our modern San Diego headquarters. Enjoy competitive pay, comprehensive training, and a supportive team environment that values work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts
- Troubleshoot technical issues for enterprise clients with patience and precision
- Document interactions accurately in our CRM system
- Collaborate with weekday teams for seamless service continuity
- Identify and escalate complex technical challenges appropriately
- Maintain detailed knowledge of product updates and service protocols
- Contribute to continuous improvement initiatives based on customer feedback
Qualifications
- Minimum 1 year customer service experience in tech or SaaS industry
- Strong troubleshooting skills for hardware/software issues
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (Saturdays/Sundays, 8am-6pm)
- High school diploma or equivalent; technical certification preferred
- Valid California driver's license (occasional on-site visits required)