Job Description
Join our dynamic team as a Weekend Full-Time Customer Service Specialist at Apex Solutions Group! Enjoy the perfect work-life balance with our weekend-focused schedule while building a rewarding career in Minneapolis. We offer competitive compensation, comprehensive benefits, and a supportive environment where your contributions are valued. If you're seeking stability, growth, and the freedom to enjoy your weekdays, this is your opportunity to thrive!
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism and empathy
- Resolve complex customer issues through multi-channel support (phone, email, chat)
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet and exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives for weekend operations
- Adhere to compliance standards and data security protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of customer service experience in high-volume environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Flexibility to work Saturdays/Sundays with occasional holidays
- Strong attention to detail and problem-solving aptitude