Job Description
Join our award-winning team as a Weekend Full-Time Customer Service Specialist! We're seeking dynamic professionals who thrive in fast-paced environments and excel at delivering exceptional weekend experiences. This role offers immediate start for candidates ready to make an impact while enjoying competitive benefits and a supportive team culture.
What We Offer:
- Comprehensive health/dental/vision plans
- 401(k) with company matching
- Paid time off and holiday schedule
- Professional development opportunities
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve complex issues using CRM systems with 95% customer satisfaction rate
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Process orders, returns, and exchanges while maintaining accuracy standards
- Document customer interactions and provide actionable feedback to leadership
- Train new associates on weekend protocols and service excellence
Qualifications
- 3+ years customer service experience in retail or call center environment
- Proven weekend/holiday availability flexibility
- Advanced proficiency with Zendesk/Salesforce CRM platforms
- Exceptional conflict resolution and de-escalation skills
- High school diploma; bachelor's degree preferred
- Ability to work independently with minimal supervision
- Valid Pennsylvania driver's license (if travel required)