Job Description
Are you looking for a rewarding career with flexible hours? ApexTech Solutions is seeking a dedicated Weekend Full-Time Customer Support Specialist to join our dynamic team in Austin, Texas. We pride ourselves on delivering exceptional service to our clients, and we need a reliable individual to ensure our weekend operations run smoothly.
As a key member of our support team, you will provide top-tier technical assistance and customer service, ensuring our clients remain satisfied and connected. This is a fantastic opportunity for those seeking immediate start dates and a stable full-time position that fits around their personal commitments.
Why Choose Us?
• Immediate start available
• Competitive salary and benefits package
• Weekend flexibility (Saturday & Sunday only)
• Professional growth opportunities
Responsibilities
- Provide expert technical support and troubleshooting via phone, email, and live chat on weekends.
- Resolve complex customer inquiries with empathy and efficiency to ensure high satisfaction scores.
- Collaborate with the weekday support team to escalate critical issues and share feedback.
- Maintain accurate records of all interactions and support tickets in our CRM system.
- Assist in onboarding new clients and answering product-related FAQs.
- Participate in weekly team meetings to discuss performance metrics and upcoming projects.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support or technical helpdesk roles.
- Reliable transportation and the ability to work weekends (Saturday and Sunday).
- Strong communication skills with a focus on conflict resolution.
- Basic knowledge of computer operating systems and software applications.
- Ability to work independently in a remote or hybrid setting.