Job Description
Are you seeking a rewarding career in the Dallas, TX area with immediate start opportunities? Apex Operations Solutions is looking for dedicated professionals to join our dynamic team for our high-volume weekend operations. We offer competitive compensation, a supportive work environment, and the chance to make a real impact.
Our team is growing, and we are specifically looking for individuals who excel in a fast-paced setting and are available for weekend shifts as part of a full-time schedule.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and chat with professionalism and efficiency.
- Process orders, returns, and exchanges accurately within established timeframes.
- Collaborate with the weekday operations team to ensure seamless workflow transitions.
- Identify and escalate complex issues to the appropriate department for resolution.
- Maintain accurate customer records and documentation in our CRM systems.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center operations.
- Must be available to work Weekends (Saturday and Sunday) as part of a full-time schedule.
- Strong computer literacy and typing skills (40+ wpm).
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.