Job Description
Join our award-winning hospitality team and deliver exceptional guest experiences during peak weekend periods! We're seeking energetic professionals to elevate our service standards at premier Charlotte venues. This is your opportunity to thrive in a dynamic environment while building valuable industry connections.
Responsibilities
- Provide exceptional guest service across front desk, concierge, and event support functions
- Manage check-in/check-out processes using property management systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues with proactive problem-solving
- Execute weekend event setups and VIP guest experiences
- Maintain detailed documentation of guest preferences and special requests
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Weekend availability (Saturday/Sunday) with flexibility for holidays
- Proficient with property management software (Opera, etc.)
- Strong conflict resolution and multitasking abilities
- Valid North Carolina driver's license (if transportation required)
- Professional appearance and polished communication skills
- Ability to work independently in fast-paced environments
- Basic knowledge of Charlotte tourism attractions preferred