Job Description
Join MetroStay Hotels as a Weekend Hospitality Specialist and become the heartbeat of our vibrant downtown Dallas location! We're seeking passionate individuals to deliver exceptional guest experiences during our busiest weekend shifts. This role offers the perfect blend of flexibility and growth, with competitive pay and opportunities for advancement. If you thrive in dynamic environments and take pride in creating memorable moments, apply today!
Responsibilities
- Provide exceptional guest service during weekend check-ins/check-outs and concierge support
- Manage room assignments and optimize weekend occupancy rates
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Assist with event setup and weekend group accommodations
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong communication and problem-solving skills
- Ability to work weekends and flexible hours (Friday-Sunday)
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Valid Texas driver's license preferred
- Basic first aid/CPR certification a plus
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude with a team-first mentality