Job Description
Join our award-winning customer service team in Dallas! We're seeking energetic Weekend Shift Call Center Agents to deliver exceptional support while enjoying a 4-day work week. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Perfect for students, parents, or anyone seeking work-life balance. No weekends? We offer Saturday/Sunday schedules with weekday flexibility. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM tools
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development
- Support cross-functional campaigns during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM systems
- Strong problem-solving and multitasking abilities
- Exceptional verbal communication skills
- Ability to work independently with minimal supervision
- Reliable transportation to our downtown Dallas location
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)