Job Description
Join our award-winning customer service team as a Weekend Shift Call Center Representative in Washington DC! We're offering paid training, competitive pay, and a dynamic work environment where your skills make a real impact. As a key member of our support team, you'll deliver exceptional service to clients across diverse industries while enjoying weekends off during the week. Our comprehensive onboarding program ensures you're fully prepared to succeed, with ongoing opportunities for growth and advancement. If you're a motivated communicator seeking stability and work-life balance, this is your chance to build a rewarding career with a company that invests in its people.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base
- Meet/exceed performance metrics (call resolution, CSAT, AHT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to resolve complex issues
- Participate in paid training sessions to refine skills
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Ability to type 40+ WPM with accuracy
- Proficiency in Windows OS and basic software
- Flexible schedule availability (Sat/Sun + holidays)
- Problem-solving aptitude and emotional resilience
- Background check and drug screen required