Job Description
Join our dynamic team at Urban Hospitality Group, where we value flexibility and weekend warriors! We're seeking passionate Weekend Shift Coordinators to deliver exceptional guest experiences during peak weekend hours. This role offers the perfect work-life balance with Saturday/Sunday shifts, allowing you to pursue weekday activities while earning competitive pay. Enjoy a supportive environment with growth opportunities and recognition for your contributions to our vibrant hospitality community.
Responsibilities
- Manage weekend front desk operations including check-ins, check-outs, and guest inquiries
- Coordinate housekeeping and maintenance requests during weekend shifts
- Handle reservation modifications and special event bookings for weekend guests
- Train and mentor part-time weekend staff on service standards
- Resolve guest complaints with professionalism and empathy
- Prepare daily shift reports and weekend performance analytics
- Ensure compliance with safety and sanitation protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability to work Saturdays and Sundays (8 AM - 8 PM)
- Strong problem-solving and conflict resolution abilities
- Proficient in property management software (e.g., Opera, Cloudbeds)
- Valid Indiana driver's license with clean driving record
- Ability to lift 25 lbs and stand for extended periods
- Excellent communication and interpersonal skills
- Prior supervisory experience preferred