Job Description
Join MetroShift Solutions and be part of our dynamic team! We're urgently seeking Weekend Shift Coordinators to deliver exceptional service during peak hours. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions make a real difference. This is a fantastic opportunity for individuals seeking weekend work-life balance while advancing their career in customer operations.
Responsibilities
- Coordinate weekend shift activities and ensure seamless handovers between teams
- Manage customer inquiries and resolve issues with professionalism and efficiency
- Monitor operational metrics and implement process improvements
- Train and support new team members during weekend rotations
- Maintain accurate documentation of shift activities and incidents
- Collaborate with weekday managers to ensure continuity of service
- Adhere to all company policies and safety regulations
Qualifications
- Minimum 2 years of customer service or coordination experience
- Proven ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution skills
- Flexible availability for Saturday/Sunday shifts (6am-10pm)
- Proficient in Microsoft Office Suite and scheduling software
- Excellent verbal and written communication abilities
- High school diploma or equivalent; associate's degree preferred