Job Description
Are you looking for a rewarding career with flexible weekend hours in the heart of Austin? We are seeking a dynamic and experienced Weekend Shift Customer Service Lead to join our high-performing team at TechFlow Solutions.
As a Weekend Lead, you will be responsible for overseeing our weekend operations, ensuring exceptional customer experiences, and mentoring our front-line staff. If you thrive in a fast-paced environment and want to make a significant impact on our weekend success, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Schedule: Enjoy your weekdays free with a reliable, focused weekend schedule.
- Professional Growth: Clear pathways to management and skill development.
- Modern Environment: Work in a state-of-the-art facility in Austin, TX.
Responsibilities
- Supervise and lead the weekend staff, ensuring all operational procedures are followed.
- Handle complex customer inquiries and resolve escalations with professionalism.
- Monitor inventory levels and assist with weekend stock replenishment.
- Train and onboard new weekend team members.
- Conduct weekly team meetings to discuss performance and goals.
- Ensure a clean, safe, and organized workspace.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of customer service or retail experience.
- Previous leadership or supervisory experience is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Strong communication and interpersonal skills.
- Proficient in basic computer applications and POS systems.