Job Description
Join our dynamic team as a Weekend Shift Customer Service Representative in Jacksonville, FL! We're offering immediate hire opportunities for motivated individuals seeking flexible weekend schedules. Enjoy competitive pay, comprehensive training, and a supportive work environment. Perfect for students, parents, or anyone balancing weekday commitments. Apply today and start earning this weekend!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service-related issues efficiently
- Document all interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Adhere to company policies and regulatory compliance standards
- Contribute to continuous improvement initiatives for weekend operations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills (verbal/written) with clear articulation
- Proficient in Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexible availability for Saturday/Sunday shifts (8am-8pm)
- Positive attitude and commitment to exceptional customer experiences