Job Description
Join our dynamic team at GlobalConnect Solutions as a Weekend Shift Customer Service Specialist! We're seeking passionate professionals to deliver exceptional customer experiences during weekend hours in our Charlotte hub. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth within a supportive, innovative environment.
As a key member of our customer experience team, you'll handle high-impact interactions, resolve complex inquiries, and contribute to our mission of delivering world-class service. We value work-life balance and offer flexible scheduling options to accommodate your lifestyle.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service processes and protocols
- Meet or exceed performance metrics for response time and resolution efficiency
- Contribute to weekend team initiatives and knowledge sharing sessions
- Stay updated on product updates and company policies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in fast-paced environments
- Strong problem-solving skills with ability to remain calm under pressure
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent verbal and written communication abilities
- Flexible availability to work weekends and holidays
- Basic technical troubleshooting knowledge
- Ability to pass background check and drug screening