Job Description
Are you ready to join a team that values your weekends?
Apex Logistics Solutions is currently seeking dedicated individuals for our Weekend Shift Customer Support Specialist role. We offer an immediate start for candidates who are ready to hit the ground running. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of Portland, OR.
Why Apply?
- Immediate Hiring: Start working this weekend!
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Flexible Hours: Focus on your personal life with our exclusive weekend-only schedule.
- Growth Opportunities: Clear path for advancement within our logistics network.
We are looking for problem solvers who thrive in a fast-paced environment and want to make a difference.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend hours.
- Resolve complex customer inquiries and technical issues with a focus on first-contact resolution.
- Document all interactions accurately and update customer records in the CRM system.
- Collaborate with the support team to improve weekend service protocols and response times.
- Assist in training new team members during off-peak hours.
- Identify and escalate high-priority issues to management promptly.
Qualifications
- Must be available to work weekends (Saturday & Sunday).
- High school diploma or equivalent; some college or technical training preferred.
- Strong communication and interpersonal skills.
- Previous customer service experience is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must pass a background check and drug screening.