Job Description
Welcome to Horizon Support Solutions, where we prioritize flexibility and employee well-being. We are currently seeking a dedicated Weekend Support Specialist to join our growing team in Philadelphia, PA. This is a fantastic opportunity for individuals looking for part-time work with flexible weekend schedules.
As a Weekend Support Specialist, you will play a crucial role in maintaining our high service standards. We value self-motivated individuals who can deliver exceptional customer experiences while enjoying the freedom of a weekend-focused role.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and chat during designated weekend shifts.
- Diagnose and troubleshoot software and hardware issues for our diverse client base.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the week-day support team to ensure seamless service continuity and knowledge sharing.
- Uphold company policies and maintain a professional, positive demeanor at all times.
- Identify opportunities to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills with a focus on empathy.
- Ability to work independently and manage time effectively during shifts.
- Reliable transportation to the Philadelphia office or a stable home office setup.
- Willingness to work varying weekend shifts, including Saturdays and Sundays.