Job Description
Are you looking for weekend jobs in Raleigh, NC that offer flexibility and genuine career growth? Apex Digital Solutions is seeking a dedicated Part-Time Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and want a schedule that perfectly fits your lifestyle, this is the opportunity for you.
As a Weekend Specialist, you will play a crucial role in maintaining our high standards of customer satisfaction. We believe that a happy team makes for happy clients, which is why we offer a supportive culture and competitive benefits for part-time employees. Join us and take control of your work-life balance today.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during weekend shifts.
- Resolve technical issues and inquiries efficiently and accurately to ensure client retention.
- Document all interactions and support tickets in our CRM system with high attention to detail.
- Collaborate closely with the full-time Monday-Friday team to ensure seamless workflow continuity.
- Assist in training new part-time staff on weekend protocols and service standards.
- Identify trends in customer feedback and relay suggestions to management.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong verbal and written communication skills with a professional demeanor.
- Basic computer literacy and familiarity with CRM software or ticketing systems.
- Reliable internet connection (required for remote/hybrid weekend options).
- Ability to work a minimum of 12 hours per weekend (Saturday/Sunday).
- Self-motivated with the ability to work independently with minimal supervision.