Job Description
Join our award-winning call center team in San Francisco and enjoy the stability of weekly pay! We're hosting an exclusive hiring event for motivated individuals seeking a rewarding career in customer service. At Pacific Connect Solutions, we value our team members and offer competitive wages, comprehensive benefits, and clear pathways for advancement. Our modern downtown office features collaborative workspaces, performance incentives, and a supportive management team dedicated to your success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service efficiency
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening