Job Description
🌙 Night Shift Call Center Positions - San Jose Hiring Event!
Join our elite customer service team and unlock premium benefits with our night shift call center roles. We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments and deliver exceptional customer experiences.
Why Choose Us?
- Competitive hourly wages with performance incentives
- Comprehensive health, dental, and vision benefits
- Tuition reimbursement and career advancement programs
- State-of-the-art work environment with modern amenities
- Recognition programs for top performers
Event Details:
When: October 20, 2023 | 6:00 PM - 9:00 PM
Where: 2500 N First Street, San Jose, CA 95131
What to Bring: Valid ID, resume, and proof of eligibility to work in the US
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve complex customer inquiries using CRM systems and resources
- Meet/exceed performance metrics including CSAT, AHT, and FCR
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve escalated issues
- Participate in continuous training to enhance product knowledge
- Adhere strictly to compliance protocols and data security standards
Qualifications
- Minimum 1 year customer service/call center experience
- Proven ability to work independently in high-pressure scenarios
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends and holidays as needed
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening