Job Description
Join our award-winning team at Apex Solutions Group and enjoy the stability of weekly pay! We're seeking dynamic Call Center Representatives in Jacksonville, FL to start immediately. This is your chance to launch a rewarding career with industry-leading benefits and rapid advancement opportunities.
Why Work With Us?
- Weekly paychecks (no more waiting 2 weeks!)
- Comprehensive paid training
- Health/dental/vision insurance
- Tuition reimbursement program
- Performance-based bonuses
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing inquiries, service issues, and technical support
- Meet/exceed KPIs: 25+ calls/day, 90%+ CSAT score
- Maintain detailed call documentation in CRM systems
- Upsell products/services during customer interactions
- Collaborate with cross-functional teams on complex cases
Qualifications
- High school diploma or GED required
- 6+ months customer service/call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce preferred)
- Strong conflict resolution and active listening skills
- Flexible schedule availability (weekends/evenings)
- Background check and drug screen required