Job Description
Are you looking for a rewarding career in Portland with the flexibility of working from home? Pacific Connect Support is currently hiring dedicated Customer Service Representatives to join our growing remote team. We pride ourselves on our commitment to employee satisfaction, offering competitive pay and the unique benefit of daily pay options.
In this role, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Whether you are an experienced professional or just starting your career, we provide the training and support you need to succeed.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer complaints and inquiries regarding products and services efficiently.
- Process orders, returns, and account information accurately.
- Document all customer interactions and transactions in our CRM database.
- Follow quality assurance guidelines and call scripts to ensure consistency.
- Identify upsell opportunities and promote current promotions to customers.
Qualifications
- High school diploma or equivalent (GED) required.
- Must reside in the Portland, Oregon area or be willing to relocate.
- Reliable high-speed internet connection and a quiet home workspace.
- Excellent verbal communication and active listening skills.
- Ability to work independently with minimal supervision.
- Proficiency with computer applications and CRM software is a plus.