Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during our evening hours (10 PM - 6 AM). Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. This role is perfect for night owls who thrive in fast-paced settings and want to make a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails with professionalism
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for call handling and resolution times
- Proactively identify upsell opportunities for premium services
- Maintain product knowledge through continuous learning modules
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and CRM software
- Ability to work independently during overnight shifts
- Typing speed of 35+ WPM with high accuracy
- Positive attitude and commitment to teamwork