Job Description
Are you a dedicated professional looking for full-time call center jobs that offer the flexibility of a remote lifestyle? NexGen Support Services is expanding our team in Texas and is seeking a proactive Customer Service Representative to join our award-winning support division. We serve clients nationwide, including the Milwaukee area, and we are committed to providing world-class support from the comfort of your home.
As a remote agent, you will be the voice of our brand, handling high-volume inquiries with a focus on efficiency and empathy. We offer a competitive benefits package, comprehensive training, and a clear path for career advancement.
Responsibilities
- Manage inbound and outbound customer calls regarding billing, products, and account inquiries.
- Resolve customer issues efficiently while maintaining a high customer satisfaction score.
- Enter and update customer data accurately into the CRM database.
- Follow scripts and guidelines to ensure consistent service delivery.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Escalate complex issues to the supervisor team when necessary.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service environment is highly preferred.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and computer applications.
- Ability to work flexible shifts, including evenings and weekends.