Job Description
Join our award-winning customer support team as a Work From Home Call Center Representative in New York! We're urgently hiring motivated professionals to deliver exceptional service to our diverse client base. Enjoy the flexibility of remote work while making a meaningful impact in a fast-paced environment. ConnectServe Solutions offers comprehensive training, competitive benefits, and career growth opportunities.
As a key member of our NYC-based virtual team, you'll handle inbound/outbound calls, resolve customer inquiries, and maintain high satisfaction metrics. This is your opportunity to join a forward-thinking company that values work-life balance and professional development.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Meet/exceed performance metrics including CSAT and FCR targets
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Adhere to strict confidentiality and data security protocols
Qualifications
- Minimum 1 year call center or customer service experience
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Excellent communication skills in English (bilingual Spanish a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends as needed
- Must reside in New York State