Job Description
Launch your career with Customer Connect Solutions! We're seeking motivated Night Shift Call Center Representatives in Austin, TX with paid training. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience needed – we provide all the tools for success. Join us and start making a difference in customer service today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues using CRM systems
- Document interactions accurately in our call tracking software
- Meet performance metrics including call quality and resolution rates
- Collaborate with supervisors to improve service processes
- Maintain strict confidentiality of customer data
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with computer proficiency
- Flexible schedule availability for night shifts (11 PM - 7 AM)
- Customer service mindset with problem-solving aptitude
- No prior experience required – paid training provided
- Must pass background check and drug screening
- Residency in Austin metro area preferred