Job Description
Join our award-winning remote team as a Customer Service Representative with daily pay! We're seeking empathetic professionals to deliver exceptional support experiences for Fortune 500 clients. Enjoy flexible scheduling from your Fort Worth home office while building a rewarding career in customer care. Benefits include: Daily pay via PayActiv, health insurance, paid training, and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with first-call resolution
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Typing speed: 40+ WPM with 95% accuracy
- Pass background check and drug screen