Job Description
Join our award-winning team as a Work From Home Customer Service Representative in Fort Worth, TX and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional support while enjoying a flexible remote schedule. No commute, no dress code – just the opportunity to thrive in a supportive environment with competitive compensation and same-day payouts.
At Apex Solutions Group, we believe your hard work should be rewarded immediately. That's why we offer daily pay through our partnership with DailyPay. As a key member of our client's customer success team, you'll resolve inquiries with speed and compassion while building lasting relationships. Ready to transform your career with flexibility and financial freedom? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining quality metrics
- Collaborate with support teams to escalate complex issues efficiently
- Meet daily performance targets including CSAT, AHT, and resolution rates
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce) and MS Office Suite
- Exceptional communication skills with clear, professional phone presence
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while maintaining team collaboration
- Flexible schedule availability including evenings and weekends