Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional support from home! This full-time night shift position offers the flexibility to work while our clients sleep, ensuring 24/7 service excellence. ConnectSphere Solutions is seeking dedicated professionals in San Jose, CA and Illinois to join our growing customer experience team.
What You'll Love:
- Competitive hourly pay with performance bonuses
- Comprehensive health benefits and retirement plans
- State-of-the-art home office equipment provided
- Career advancement into senior support roles
- Virtual team-building events and recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and live chat during night shifts (11 PM - 7 AM PST)
- Process orders, troubleshoot technical issues, and escalate complex cases to specialists
- Maintain detailed case notes in CRM systems with 99% accuracy
- Meet/exceed quality metrics including CSAT scores and first-contact resolution
- Collaborate with global teams using Slack and Microsoft Teams
- Participate in monthly training sessions on product updates
- Identify process improvements and customer pain points
Qualifications
- 1+ years customer service experience in remote or night-shift environments
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- High-speed internet connection and quiet home office space
- Ability to troubleshoot basic technical issues independently
- Availability to work 40 hours/week on night schedule
- Strong problem-solving skills with empathy-driven approach
- High school diploma or equivalent (college preferred)