Job Description
Join ConnectCare Solutions as a remote Customer Service Representative and become a vital part of our award-winning support team! We're seeking dedicated professionals to deliver exceptional customer experiences from the comfort of their homes. This weekend-only role offers competitive pay, comprehensive benefits, and the flexibility to work Saturday/Sunday shifts while supporting healthcare clients nationwide. As a trusted partner in patient services, you'll be instrumental in resolving inquiries, ensuring satisfaction, and upholding our commitment to excellence.
Why Join Us?
- 100% remote work environment with provided equipment
- Health/dental/vision insurance after 30 days
- Paid time off and holiday pay
- Career advancement opportunities
- 401(k) with company matching
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications for healthcare clients
- Resolve patient inquiries regarding billing, appointments, and insurance coverage
- Maintain detailed case notes in compliance with HIPAA regulations
- Collaborate with medical teams to escalate complex patient issues
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training on healthcare protocols and systems
- Support weekend shifts (Saturday/Sunday) with flexible scheduling options
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare or call center
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills in English
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday) is mandatory