Job Description
Join Nexus Connect Solutions as a Work From Home Customer Service Representative and become part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional customer experiences remotely. Enjoy flexible scheduling, competitive benefits, and immediate start opportunities in Portland's thriving tech ecosystem. No commute, no office politics – just impactful work supporting Fortune 500 clients.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed documentation in Zendesk ticketing system
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in bi-weekly training on new products and processes
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- High-speed internet connection and quiet home office setup
- Excellent communication skills and emotional intelligence
- Ability to work independently with minimal supervision
- Available to work evenings/weekends as needed
- High school diploma or equivalent; college degree preferred