Job Description
Are you looking for a rewarding career that offers flexibility and financial stability? Horizon Support Solutions is currently hiring Customer Service Representatives for our rapidly growing remote team. We are specifically seeking talent in Louisville, KY and Illinois who are ready to deliver exceptional support from the comfort of their own homes.
We offer a competitive hourly rate and the unique benefit of Daily Pay, allowing you to access your earnings sooner. Join a supportive team culture where your voice is heard, and your hard work is rewarded immediately.
Responsibilities
- Handle Inquiries: Respond to customer inquiries via phone, email, and live chat with patience, empathy, and professionalism.
- Problem Resolution: Troubleshoot and resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Information Accuracy: Verify customer details and provide accurate information regarding products, services, and account status.
- Documentation: Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
- Process Improvement: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience.
- Adherence: Follow all company policies, procedures, and quality standards during every interaction.
Qualifications
- Location: Must reside within the United States, specifically in Louisville, KY or Illinois (verified via IP address or ID).
- Experience: Previous customer service experience is preferred but not required for training.
- Equipment: A reliable high-speed internet connection and a quiet, dedicated workspace.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency with basic computer functions, email, and web browsing.
- Availability: Flexibility to work varying shifts, including weekends and holidays.