Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of remote work with weekly pay! We're seeking empathetic professionals to deliver exceptional support from the comfort of their homes in San Antonio, TX. This role offers stability, growth opportunities, and the chance to make a real impact in customers' lives.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions accurately in Salesforce and knowledge bases
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and problem-solving skills
- Ability to work independently with strong time management
- Reliable internet connection and quiet home office environment
- Bilingual (English/Spanish) certification a significant plus