Job Description
Join our award-winning team as a Work From Home Customer Service Representative and deliver exceptional experiences to clients across Tennessee and Georgia. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a supportive remote work environment. No commute required – serve customers from the comfort of your home while advancing your career with industry-leading training and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining 95%+ quality metrics
- Collaborate with cross-functional teams to resolve complex escalations within SLAs
- Upsell products/services based on customer needs and company guidelines
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or contact center environments
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with clear articulation
- Type 40+ WPM with accurate data entry capabilities
- Quiet, dedicated home office space with reliable internet connection
- Ability to work flexible shifts including evenings/weekends as needed