Job Description
Join Southwest Connect Solutions as a Full-Time Customer Service Representative in Albuquerque! We're seeking dedicated individuals to deliver exceptional service while launching rewarding careers. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. No experience required – we provide all tools for success!
What We Offer:
- 4-week paid training program
- Health benefits (Day 1 eligibility)
- Paid time off & holidays
- Career advancement opportunities
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing skill development
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (English/Spanish bilingual a plus)
- Ability to type 30+ WPM
- Proficient with basic computer applications
- Customer-focused mindset
- Reliable transportation
- Flexibility to work evenings/weekends as needed
- No prior experience required – training provided!