Job Description
Join TechFlow Solutions as a Chat Support Specialist and become the face of our digital customer experience! We're seeking tech-savvy communicators to deliver exceptional support through live chat platforms. This is your chance to launch your career in customer service with immediate training and flexible scheduling in Philadelphia's thriving tech corridor.
Enjoy competitive pay, performance bonuses, and opportunities for full-time conversion. Our modern office features collaborative spaces and free parking. Start making an impact immediately while growing your skills in a fast-paced environment.
Responsibilities
- Deliver real-time support via live chat for software and e-commerce clients
- Resolve technical issues using knowledge bases and ticketing systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for response time and resolution
- Participate in continuous training to master new products
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Proficiency with CRM tools (Zendesk, Freshdesk, or similar)
- Exceptional written communication and typing speed (60+ WPM)
- Ability to multitask in high-volume environments
- Basic troubleshooting knowledge for web applications
- Available for flexible shifts including evenings/weekends