Job Description
Join Boston's premier call center employer for our exclusive hiring event! We're seeking motivated professionals to deliver exceptional customer experiences in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in Boston's thriving tech and service sectors.
Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 150 Tremont Street, Boston, MA 02108
• On-site interviews and same-day offers available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical support issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adapt to new technologies and processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset
- Bilingual (English/Spanish) candidates encouraged to apply