Job Description
Join our award-winning team as a Local Customer Service Representative in vibrant Atlanta! We're seeking passionate weekend warriors to deliver exceptional support to our community. This role offers competitive pay, comprehensive training, and a supportive environment where your voice matters. As part of our customer-first culture, you'll be instrumental in building lasting relationships while enjoying Atlanta's dynamic lifestyle.
Our upcoming hiring event welcomes both Atlanta and Virginia candidates! Discover how weekend flexibility can transform your career while making tangible impact.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues through multi-channel support
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution times and CSAT scores
- Participate in weekend rotational shifts (Sat/Sun + holidays)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (Salesforce/Zendesk) and MS Office
- Ability to thrive in fast-paced, weekend-focused environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends, holidays, and occasional evenings
- Valid state ID and clean background check required