Job Description
Join our award-winning customer service team in Denver and enjoy the flexibility of daily pay! At Apex Support Solutions, we prioritize your financial well-being with same-day pay options while delivering exceptional service to Fortune 500 clients. This isn't just a job—it's a career accelerator with performance bonuses, comprehensive training, and a path to leadership roles. Our modern downtown office features collaborative spaces, wellness programs, and commuter benefits. Apply today and start earning tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain detailed documentation in compliance with PCI standards
- Identify upsell opportunities to enhance customer experience
- Participate in weekly performance reviews and skill-building workshops
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk, or equivalent)
- Exceptional verbal/written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Flexible availability including evenings and weekends
- High school diploma or equivalent (college degree preferred)
- Pass background check and drug screening