Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're hosting an exclusive hiring event for motivated individuals to become Call Center Agents in our Charlotte hub. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No prior experience required – we provide full training!
Why Join Us?
• Competitive hourly wage + performance bonuses
• Comprehensive health/dental/vision plans
• Career advancement opportunities
• Modern downtown location with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems (Salesforce/Zendesk)
- Document interactions accurately in compliance protocols
- Meet/exceed quality and productivity targets
- Collaborate with team leads on process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 35+ WPM)
- Problem-solving aptitude and empathy
- Availability for flexible shifts including weekends
- Passion for customer satisfaction