Job Description
Join Austin's fastest-growing customer service team with same-day pay and comprehensive paid training! ConnectNow Solutions is seeking motivated Call Center Agents to deliver exceptional client experiences while advancing their careers in a supportive, tech-driven environment. No experience required – we provide all necessary training to help you thrive.
Why Choose Us?
• Daily pay options (next-day transfers)
• Paid 2-week training program
• Health benefits & retirement plans
• Career advancement opportunities
• Modern downtown Austin workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in company databases
- Collaborate with team members to improve service efficiency
- Adhere to compliance protocols and security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English (bilingual a plus)
- Ability to type 30+ WPM with basic computer proficiency
- Reliable transportation to our Austin facility
- Flexible availability including weekends/holidays
- Pass background check and drug screening
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the US