Job Description
Join our exclusive hiring event for Call Center Agents in Albuquerque, NM and unlock daily pay opportunities! At ConnectNow Solutions, we're revolutionizing the way you work with immediate compensation and career growth.
Why Choose Us?
• Same-day pay for hours worked
• Comprehensive paid training
• Health benefits after 90 days
• Performance-based bonuses
• Modern, collaborative workspace
This is your chance to join a dynamic team where your skills are valued and your efforts are rewarded daily. No more waiting for bi-weekly paychecks!
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily
- Resolve billing, technical, and service inquiries
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed KPIs: 25+ calls/hr, 90% CSAT
- Collaborate with Tier-2 support for complex issues
- Participate in weekly coaching sessions
- Adhere to PCI compliance standards
Qualifications
- High school diploma or GED required
- 1+ years customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency in Windows OS and CRM software
- Spanish bilingual preferred (not required)
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screen
- Valid government-issued photo ID