Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional service while building meaningful connections with our community. This full-time role includes comprehensive paid training to ensure your success from day one. Enjoy competitive compensation, career advancement opportunities, and a supportive work environment where your voice matters.
As a key member of our Philadelphia-based team, you'll be the first point of contact for local customers, resolving inquiries with empathy and efficiency. Our commitment to your growth includes ongoing skill development and mentorship from industry leaders. Apply today to start your rewarding career journey in customer service!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries and complaints with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Proactively identify opportunities to enhance customer experience
- Adhere to company policies and quality standards during all interactions
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency and familiarity with CRM software
- No prior experience required – comprehensive paid training provided
- Must pass background check and drug screening