Job Description
Join Fort Worth Solutions Group's elite customer support team! We're hosting an exclusive hiring event for motivated individuals ready to excel in a dynamic call center environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Texas' most vibrant cities.
Event Details:
📅 Date: October 15, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 200 Commerce Street, Fort Worth, TX 76102
🎯 Bring: Resume, government ID, and professional attitude
As a Fortune 500 partner, we invest in our people through continuous training and advancement programs. Our state-of-the-art facility offers modern amenities and a supportive team culture.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues efficiently using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in customer management systems
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Windows OS and typing (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Bilingual (English/Spanish) candidates strongly encouraged