Job Description
Join our elite customer service team at ConnectCare Solutions during our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for growth. On-the-spot interviews available! Bring your resume and join us to launch your career in customer excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed key performance metrics (FCR, CSAT, AHT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal communication skills
- Proficiency with Windows OS and web-based tools
- Ability to type 35+ WPM with accuracy
- Flexible schedule availability (including weekends)
- Background check and drug screen required