Job Description
Join our exclusive hiring event for Call Center Agents in Charlotte, NC!
Global Customer Solutions Inc. is seeking motivated individuals to join our award-winning customer service team. We offer competitive compensation, comprehensive benefits, and career advancement opportunities. This in-person hiring event includes on-the-spot interviews, same-day offers, and complimentary refreshments.
Why Choose Us?
- Industry-leading pay and benefits package
- Flexible scheduling options
- Free ongoing training and certification programs
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet or exceed daily performance metrics (call handling, CSAT, etc.)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in regular coaching and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Basic computer proficiency (Windows, CRM systems)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- Reliable transportation to Charlotte office